Shipping & Delivery
We're committed to getting your LANBENA products to you quickly and safely, no matter where you are in the world.
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Processing Time
Order Processing: 1-2 Business Days
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking information.
Orders placed on weekends or holidays will be processed on the next business day.
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Shipping Times
We offer international shipping to most countries worldwide via ePacket delivery.
Average Delivery Time: 5-12 Business Days
📦 United States: 5-8 business days
🌎 Canada: 7-12 business days
🌍 United Kingdom: 7-12 business days
🌏 Australia: 8-12 business days
🇪🇺 Europe: 7-12 business days
🌏 Asia: 6-10 business days
🌎 Other Countries: 8-14 business days
Please note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.
Total Delivery Time = Processing Time (1-2 days) + Shipping Time (5-12 days)
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Order Tracking
Every order includes free tracking!
Once your order ships, you'll receive:
• Shipping confirmation email
• Tracking number
• Link to track your package in real-time
How to Track Your Order:
1. Check your email for the shipping confirmation
2. Click the tracking link or copy the tracking number
3. Visit the carrier's website to see real-time updates
4. Monitor your package until delivery
Can't find your tracking email? Check your spam/junk folder or contact us at support@lanbenausa.com
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International Shipping Information
We ship to most countries worldwide!
Customs & Import Duties:
International orders may be subject to customs duties, taxes, and fees imposed by your country. These charges are the responsibility of the recipient and are not included in our shipping costs.
LANBENA has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for more information.
Customs Declaration:
All international shipments include proper customs documentation with accurate product descriptions and values.
Restricted Countries:
Due to shipping regulations, we currently cannot ship to certain countries. If your country is restricted, you will be notified at checkout.
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Shipping Restrictions
We ship to residential and commercial addresses worldwide.
We cannot ship to:
• P.O. Boxes (in some regions)
• Military APO/FPO addresses (contact us for options)
• Certain restricted countries
Address Accuracy:
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to update your shipping address, please contact us immediately at support@lanbenausa.com. Once an order has shipped, we cannot change the delivery address.
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Delivery Issues
Lost or Delayed Packages:
If your tracking shows no movement for 5+ business days, please contact us and we'll investigate with the carrier.
If your package is marked as delivered but you haven't received it:
• Check with neighbors or household members
• Look for delivery notices
• Check around your property (porches, garages, etc.)
• Contact your local post office with the tracking number
• Wait 24 hours (sometimes marked delivered early)
• Contact us if still not received after 24 hours
Damaged Packages:
If your package arrives damaged, please:
1. Take photos of the packaging and product
2. Contact us at support@lanbenausa.com within 48 hours
3. Include your order number and photos
4. We'll arrange a replacement or refund
Wrong Items Received:
Contact us immediately at support@lanbenausa.com with your order number and photos of the items received. We'll resolve this quickly!
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Frequently Asked Questions
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number on the carrier's website to track your package.
Can I change my shipping address after ordering?
Contact us immediately at support@lanbenausa.com. If the order hasn't shipped yet, we can update it. Once shipped, we cannot change the address.
Do you offer express/expedited shipping?
Currently, we offer standard international shipping. Express options may be available in select regions. Check at checkout.
What if my package is lost?
Contact us at support@lanbenausa.com with your order number. We'll work with the carrier to locate your package or arrange a replacement.
Do you ship to my country?
We ship to most countries worldwide! Enter your address at checkout to confirm availability and see shipping costs.
Why is my tracking not updating?
International tracking can take 2-3 days to show initial updates. If there's no movement after 5 business days, contact us.
What are the customs fees?
Customs fees vary by country and are the buyer's responsibility. Contact your local customs office for specific information about your country's policies.
Can I pick up my order locally?
We do not offer local pickup at this time. All orders are shipped directly to your provided address.
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Contact Us
Have questions about shipping?
📧 Email: support@lanbenausa.com
⏰ Hours: Monday-Friday, 8AM-6PM CST
We're here to help ensure your order arrives safely and on time!
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Quick Summary
✓ Processing: 1-2 business days
✓ Shipping: 5-12 business days (average)
✓ Free tracking included
✓ International shipping available
✓ Customs fees may apply (buyer responsibility)
✓ Total delivery: 6-14 business days typically
Questions? Contact support@lanbenausa.com