Frequently Asked Questions

We accept all major credit cards, Apple Pay, Google Pay

We accept returns within 30 days of the delivery date. Items must be in their original condition, unused, and with all tags and packaging intact.

We offer a 60 day money back guarantee as long as the package is returned and an email is sent to support@lanbenausa.com

To view more details, vie our return policy here: https://lanbenausa.com/pages/return

Yes, we offer exchanges for items of equal or lesser value. If you prefer an exchange, please indicate this when initiating your return through our customer service email/chat at support@lanebenausa.com

View our shipping policy here

If your order has not yet been shipped, please contact our customer service team immediately to request an address change. Once the order has been shipped, we cannot change the shipping address.

If your order has not arrived within the expected delivery time, please check the tracking information provided. If there are any issues or delays, contact our customer service team for assistance.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.